Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy
with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
Refunds are not given if the customer makes a wrong selection or simply
changes their mind. Customers may choose between an exchange or refund in the
case of a faulty product. All returns and refunds must be handled promptly within
7 days of receiving your order. Customers must
provide proof of purchase to obtain a refund.
Returns
will only be accepted if the product in question:-
· Has a manufacturing fault (where all care instructions
have not been followed)
· Incorrect product has been supplied
· Candle has not been burned and returned in original
packaging
